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Privacy Policy

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(Last Updated:  December 5, 2015)

PROTON SMART SOLUTIONS, its affiliates and its subsidiaries (collectively “PROTON SMART SOLUTIONS”) is committed to protecting the confidentiality and integrity of Personal Information (as defined below) about you that we collect, use, or disclose or otherwise Process (as defined below), including Personal Information to which PROTON SMART SOLUTIONS has access in connection with the provision of products and services to our customers (in this Privacy Policy, “you” includes any individual about whom PROTON SMART SOLUTIONS collects, uses, or discloses Personal Information).  PROTON SMART SOLUTIONS takes reasonable and appropriate steps to safeguard this information in accordance with the applicable laws of the countries in which we conduct business and our contractual requirements.

Scope of this Privacy Policy

This Privacy Policy applies to any Personal Information that PROTON SMART SOLUTIONS collects, uses, or discloses regardless of how or where that information was obtained, or where it is stored or used, unless otherwise noted either in this Privacy Policy, in a supplement, or in a separate policy that we make available to you.


“Contract Data” means Personal Information about our customers’ customers or our customers’ personnel that PROTON SMART SOLUTIONS Processes in connection with providing products and services to a customer under a customer contract.  Contract Data is a subset of “Personal Information.”

“Personal Information” means information relating to an identified or identifiable natural person to the extent such information is afforded the protection of law. An identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identification number or to one or more factors specific to the individual’s physical, physiological, mental, economic, cultural, or social identity.

“Process” means any operation or set of operations which is performed upon Personal Information, whether or not by automatic means, such as collection, recording, organization, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, blocking, erasure, or destruction.

PROTON SMART SOLUTIONS Customer Obligations with Respect to Contract Data

In furtherance of the provision of products and services under certain of our customer contracts, PROTON SMART SOLUTIONS may Process Contract Data covered by this Privacy Policy for, and at the direction of, our customers. In such situations, PROTON SMART SOLUTIONS acts solely as a processor and relies on its customers to comply with applicable legal requirements.  Except as otherwise noted, the PROTON SMART SOLUTIONS customer’s privacy policy, and not this Privacy Policy, applies to such Processing.

Collection of Personal Information

The Personal Information PROTON SMART SOLUTIONS may collect about you includes, but is not limited to, user IDs and passwords; demographic information; contact details, such as your name, address, email address, or telephone number; geo-location data; or education or employment data.

You may provide Personal Information to PROTON SMART SOLUTIONS in a variety of ways, such as by registering for an on-line account or event, joining a mailing list, purchasing a product or service, applying for employment, filling out an information form, or otherwise contacting us with a question, comment, or request.  Additionally, PROTON SMART SOLUTIONS may collect information about you or obtain Personal Information from third parties. PROTON SMART SOLUTIONS may also use certain technologies to collect information about you while you are visiting an PROTON SMART SOLUTIONS website, as described below.  PROTON SMART SOLUTIONS will obtain Personal Information about you only by fair and lawful means.

With respect to Contract Data, it is our customers’ responsibility to ensure that PROTON SMART SOLUTIONS‘s collection and processing of their customers’ Personal Information is consistent with the terms of such customers’ own privacy policies.

Use of Personal Information

PROTON SMART SOLUTIONS will use Personal Information covered by this Privacy Policy in a manner that is consistent with applicable law and that is reasonably necessary to fulfill its business needs, including facilitating PROTON SMART SOLUTIONS’s compliance with regulatory and legal requirements. PROTON SMART SOLUTIONS may combine Personal Information it obtains about you from various other sources to help us improve its overall accuracy and completeness, and to help us better tailor our interactions with you. PROTON SMART SOLUTIONS will retain Personal Information only for so long as it is helpful to support the overall purpose(s) for which PROTON SMART SOLUTIONS collected the information. PROTON SMART SOLUTIONS’s use may include, but is not limited to, making sales calls, sending marketing communications, delivering or completing requested services or transactions, and analyzing a series of transactions.

PROTON SMART SOLUTIONS will use Contract Data consistent with applicable contractual obligations and applicable law.   PROTON SMART SOLUTIONS also may use Contract Data to facilitate compliance with regulatory and legal requirements.

Sales and Marketing. PROTON SMART SOLUTIONS may use your Personal Information for sales and marketing purposes, including contacting you for feedback in customer satisfaction surveys or for market research purposes, providing you with marketing literature on products and services, notifying you of events, and providing you with information about PROTON SMART SOLUTIONS. You may always change your privacy preferences as set forth below. From time to time, PROTON SMART SOLUTIONS may co-brand an offering or a communication with a third party, which may also collect your Personal Information or with whom we may share it.  In such cases, the use of your Personal Information by such third parties is covered by their respective privacy policies, and not this Privacy Policy. If those cases where you choose to forward a page to another individual (where such option is available), PROTON SMART SOLUTIONS may request certain Personal Information about that individual to complete your request, such as their name and e-mail address, but PROTON SMART SOLUTIONS will not make further use of such information.

Social Networking Tools. If PROTON SMART SOLUTIONS uses social networking tools to provide information to you, your information will be governed by the terms of use and the privacy policy for the applicable social networking tool.

Fulfilling Business Transactions. PROTON SMART SOLUTIONS may use your Personal Information to fulfill business transaction requests with you or your organization.  With respect to our customers, such requests may include, but are not limited to, providing products or services, such as delivering notifications of product fixes and updates, or contacting you in response to your questions, comments, or requests. With respect to our suppliers, such requests may include issuing purchase orders, receiving invoices, or providing other information such as forecasts.  If, in providing support (including support to assist you with the use of our website), we engage you telephonically through tools such as online chat, we may monitor or record our interaction for purposes of quality assurance, training, or to document the details of a transaction.

Recruitment. If you seek employment with PROTON SMART SOLUTIONS, you may provide us with information about yourself, such as a resume. We may use this information throughout PROTON SMART SOLUTIONS in order to consider you for employment purposes, and may keep your information on file for future consideration and to support PROTON SMART SOLUTIONS’s compliance with applicable legal requirements.

Disclosure of Personal Information

We may share Personal Information (including Contract Data) within PROTON SMART SOLUTIONS and transfer it to countries around the world in which we operate in connection with the uses described in this Privacy Policy and in accordance with its terms.

We may share Personal Information with third-party suppliers and service providers that help us Process Personal Information. It is PROTON SMART SOLUTIONS’s practice to enter into contracts with our suppliers and service providers that require them to handle your information in a manner consistent with PROTON SMART SOLUTIONS policy and applicable law.

PROTON SMART SOLUTIONS also may provide information that identifies you at an individual level to third-party business partners, such as resellers.  PROTON SMART SOLUTIONS does not, however, sell or rent such information to these third parties.

From time to time, PROTON SMART SOLUTIONS may contemplate entering into various business development activities which may include the sale, purchase, merger, or reorganization of one or more of its businesses.  These business development activities may require the disclosure of Personal Information to the prospective or actual purchaser(s). When such disclosures are required, PROTON SMART SOLUTIONS will seek appropriate protections of your Personal Information.

In certain circumstances, PROTON SMART SOLUTIONS may use or release Personal Information to third parties when disclosure is required by law (e.g. statute, judicial proceeding, court order, or subpoena). We also reserve our right to use or provide your Personal Information to third parties, including law enforcement, auditors, consultants, and government officials, to protect PROTON SMART SOLUTIONS’s rights or property, and/or the rights or property of our customers, business partners, suppliers, or other third parties.

Setting Your Privacy Preferences and Opting Out

We will provide mechanisms for opting out of mass marketing communications directed to you. In addition, you may indicate to us that you no longer wish to receive emailed marketing communications from us by following the unsubscribe instructions included in the email communications we may provide to you, and you may always contact us directly as set forth in this Privacy Policy.

Accessing and Maintaining the Accuracy of Your Personal Information

PROTON SMART SOLUTIONS strives to maintain the accuracy of any Personal Information we collect, and we provide several mechanisms to allow you to review and request correction or deletion of Personal Information related to you where it is inaccurate (except where the burden or expense of providing access would be disproportionate to the risks to your privacy, or where the rights of other persons would be violated).  We may, however, take reasonable steps to verify your identity before granting you access to your Personal Information.  With respect to Contract Data, the PROTON SMART SOLUTIONS customer is responsible for maintaining the accuracy of the Personal Information it collects about you.

You may use the contact mechanisms specified below to request that we update, correct, or delete your Personal Information on file with us (subject to the limitations set forth in the preceding paragraph). Requests to access, correct, or delete Personal Information controlled by third parties (such as Contract Data) must be made through that third party.

Use of Cookies and Other Technologies

As described in more detail below, PROTON SMART SOLUTIONS websites may employ a variety of tools to help us improve your experience on our website and determine the effectiveness of certain of our marketing initiatives.

Cookies.  A cookie is a small element of data that a website can send to a Web browser, which is then stored on the browser user’s computing device. We may use cookies, alone or in combination with other data we may collect from other technologies (such as server logs) to make our website work or operate more efficiently, to personalize a user’s experience, or to make our websites more useful to our visitors. When PROTON SMART SOLUTIONS places a cookie on your device from an PROTON SMART SOLUTIONS domain, such as, this is a called a “first party cookie.”  If a third party, such as an advertiser, places a cookie on your device, those cookies are called “third party cookies.”  PROTON SMART SOLUTIONS’s Privacy Policy only applies to first party cookies.

Internet browsers typically have a default setting to “automatically accept cookies.”  Most browsers, however, permit users to change their settings either to refuse all cookies or to selectively accept them. If you would like to change your browser’s cookies settings, please refer to the online help offered with your browser or to the manufacturer’s website.  Please note, however, if you decide to turn off cookies, there may be some features of our websites that may not be available to you and some pages may not display properly.

Other Technology PROTON SMART SOLUTIONS May Use to Improve Your Experience.  PROTON SMART SOLUTIONS may also use other technology to improve your experience.

Analysis tools. PROTON SMART SOLUTIONS may use Google Analytics to help us analyze the data we obtain from cookies and other technologies.   If you wish to turn off Google Analytics, Google has provided a browser add-on for many commonly-used browsers.  Please visit Google’s website to obtain this add-on:

Log File InformationPROTON SMART SOLUTIONS records log file information whenever you access our websites.  Examples of log file information include your IP address, your browser type, the page from which you accessed our website, the pages you viewed while visiting our website, the last page you viewed before you exited our website, and the page you accessed after leaving our website. We use this data in the aggregate and do not use it to identify you individually.

Web Beacons.  This Privacy Policy covers web beacons placed by PROTON SMART SOLUTIONS.  A web beacon is an electronic (and usually transparent) image that is placed on a website or in an email.  Web beacons recognize certain information on your device such as cookies, the time and date of a page you viewed and the length of time you viewed the page, the IP address of the device that retrieved the image, the time the web beacon was viewed and for how long, and the type of browser that retrieved the image.  We may use web beacons, for example, to determine whether you have opened, or accessed links included in, a marketing communication from PROTON SMART SOLUTIONS. Web beacons often work with cookies; therefore, if you do not want us to associate your cookie information with your visits to our website, you must turn off cookies in your browser.

Web Links.  Emails from PROTON SMART SOLUTIONS may contain links that are designed to take you to a web page after redirection through PROTON SMART SOLUTIONS’s servers (or those of its suppliers). We use the information we obtain during the redirection process to determine whether a particular marketing initiative is effective, and may collect information connected to your identity. If you do not want PROTON SMART SOLUTIONS to collect information about the links that you click, you can choose a text-based version of the message (if the option is available).  You may also choose not to click the links we provide in the emails we send to you.

Local Shared Objects (“Flash Cookies”).  PROTON SMART SOLUTIONS may use Adobe Flash Player® to deliver multimedia content, such as a video, to you.  To improve your user experience, PROTON SMART SOLUTIONS may use Flash local shared objects (LSOs) – sometimes called “flash cookies” – to store your flash content information and preferences, similar to other types of cookies PROTON SMART SOLUTIONS employs.  You can manage flash cookies by accessing the following link on Adobe’s website: In addition, users of the Mozilla Firefox browser can install an extension that detects and deletes flash cookies.  You may obtain this add-on by accessing the following link:

Online Advertising. Third parties do not advertise on PROTON SMART SOLUTIONS’s websites.  PROTON SMART SOLUTIONS, however, may contract with third parties who collect information about your online activities over time and across different websites (including PROTON SMART SOLUTIONS websites).  We engage with these third parties to help us deliver targeted advertisements about PROTON SMART SOLUTIONS on other websites you visit. These third parties use cookies or web beacons across multiple websites, including PROTON SMART SOLUTIONS’s websites, to collect certain information about you to provide you with targeted ads based on your interests. Your name, address, and other contact information are not collected. You have several choices to control the delivery of targeted ads to you.

  • You may turn off cookies in your browser. For more information about this choice, please refer to the “Use of Cookies and Other Technologies” section of this Privacy Policy.
  • Some browsers permit users to adjust browser settings or may contain add-ons to help you manage your ad choices.  Please refer to the online help offered with your browser or to the manufacturer’s website.
  • You may opt out of the third party’s advertising network.  We have provided the following information to help you with this choice:
    • The Network Alliance Initiative and the Digital Advertising Alliance websites offer opt-out tools to assist you in managing your choices for participating companies. For more information about these tools please visit NAI Opt-Out Page and DAA Opt-Out Page.
    • You may opt out of Google’s use of cookies by visiting Google’s AdsSettings.
    • You may opt out of DoubleClick’s use of cookies by visiting the DoubleClick Opt-Out Page or the NAI Opt-Out Page.
    • You may opt out of Bizo’s use of cookies by visiting the Bizo Opt-Out Page.PROTON SMART SOLUTIONS websites do not respond to Web browser “do not track” browser header (or equivalent). If we do so in the future, we will describe how we do so in this Privacy Policy.  Visit the following website,, for more information on this developing area.  If, however, your Web browser is set so as not to accept cookies, your use of our websites will not be tracked.PROTON SMART SOLUTIONS takes data security seriously. We have implemented reasonable and appropriate physical, technical, and organizational measures that are designed to protect Personal Information covered by this Privacy Policy, including Contract Data, from loss, misuse, and unauthorized access, disclosure, alteration, and destruction. PROTON SMART SOLUTIONS is not responsible for, nor can it guarantee, the security of any Personal Information transmitted over the Internet. There is no guarantee that Personal Information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or organizational measures. It is your responsibility to protect the security of your login information.If we update this Privacy Policy we will notify you by posting a new Privacy Policy on this page.  If we make any revisions that materially change the ways in which we use or share the Personal Information previously collected from you, we will give you the opportunity to consent to such changes before applying them to that Personal Information.We want to address any concerns you may have. You may send any comments or questions regarding this Privacy Policy or PROTON SMART SOLUTIONS’s handling of your Personal Information by email to, or by mail to:

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